SCPC's methodology for improvement is a self-assessment and an external peer assessment. We accumulate data, evaluate the level of performance and suggest ways to build in quality, cut costs and improve customer satisfaction … all at the same time.
SCPC recognizes the unique challenges for the MTF and believes that service members should have access to care that meets national guidelines and standards. SCPC's program, which has been validated to improve care, has been adapted for the MTF to take into consideration military regulations and force protection protocols.
The intent is to ensure facilities meet quality-of-care measures based on improving processes for the care of the acute coronary syndrome (ACS) patient.
Chest Pain Center Accreditation is an operational model for ACS care. The care starts from the onset of the patient's symptoms, and includes engagement of Emergency Dispatch Services, Emergency Medical Services, Emergency Department and Catheterization Lab, observation unit, cardiac rehab and discharge from the facility. Within this model, facilities can plan and organize the delivery of care in a systematic manner.
Hospitals derive the same successes from using process improvement tools as more traditional industries. Because Chest Pain Center Accreditation is a process improvement experience, participating facilities are left with more efficient, effective organizations in addition to achieving improved patient outcomes.
SCPC's approach to Chest Pain Center Accreditation is radically different from accreditation processes that set specifications and then measure compliance.
Our Review Specialists are collaborative and provide feedback, education and resources to assist the facility in addressing gaps and improving processes. If facilities are successful improving the care of the ACS patient, it supports our mission to reduce heart attack deaths.
The Accreditation process begins with the Accreditation Tool, a document detailing the Key Elements critical to the care of the patient with symptoms of ACS.
The tool is derived from peer-reviewed literature, professional society guidelines and the body of clinical acumen of participating clinicians.
Ruth Cantu built the new Military Treatment Facility service line and runs Operation STEMI Care. We interviewed her on the focus which helps nine million active, retired and dependent beneficiaries.
Absolutely, when we were approached to help out Military Treatment Facilities (MTFs) we were very honored that they would come to us for support and assistance. As so many of us in the organization have been touched personally in some way, either a family member, loved one or close friend active in the armed forces, we felt it would be a privilege to help in any way possible. We also have individuals in our organization who have served, so it became more personal to us. While everyone in the organization is very passionate about all of our programs, this one afforded us the opportunity to give back to our servicemen and women directly. I don’t think anyone in the organization ever loses sight of the fact that what we do is ultimately about “the patient and their family” and in this instance, we felt exactly the same way, except these “patients and families” have been through so much already, it was our hope to now be able to help and serve their needs.
Read more about Military Treatment Facilities with Ruth Cantu.
Formerly known as the Society of Chest Pain Centers, the Society of Cardiovascular Patient Care will focus on facility accreditation and certification for Chest Pain Centers, Acute Coronary Syndromes (ACS), Heart Failure (HF), and Atrial Fibrillation (A-fib). In addition, SCPC will provide certification for Chest Pain Center Coordinators, nurses, administrators and Chief Financial Officers looking to be compliant with CMS guidelines for Quality, Cost and Customer Satisfaction.